🔁 Returns & Refunds Policy – Shanghai Hardware
At Shanghai Hardware, we are committed to providing top-quality tools and hardware at competitive prices. Your satisfaction is important to us. If you’re not fully satisfied with your purchase due to a valid reason, we’re here to help.
✅ Eligible for Return or Refund
You may request a return or refund if:
- The product delivered is damaged (physically broken or not functioning) upon arrival.
- The product is defective (dead on arrival).
- The product is incorrect (different from what was shown or described on the website).
- The product is incomplete (missing parts or accessories).
To be eligible:
- You must contact us within the applicable return window (usually 7 days from delivery).
- The item must be unused and in its original packaging.
❌ Not Eligible for Return
We do not accept returns if:
- The item is “No longer needed” (e.g., you changed your mind, specifications no longer match your needs, or you dislike the item after opening).
- The return window has expired.
- The item shows signs of usage or is not in its original condition and packaging.
🔄 Exchange Policy
We may offer an exchange for eligible items that are defective or incorrect, depending on availability. Please contact our support team to initiate the exchange process.
🛠 Warranty Support
For product issues after use or outside the return window, we will refer you to the relevant manufacturer or brand warranty center, if applicable.
📦 How to Request a Return or Refund
- Contact us at [Insert Phone/Email or Contact Form Link] with your order number and a description of the issue.
- Our team will verify your request and provide next steps.
- If approved, return shipping instructions will be provided.
ℹ️ Need Help?
For any return, refund, or warranty-related questions, feel free to contact our customer support team:
- Phone: : +92 331 9225925
- Email: kashifkhan78788gmail.com
- Office Hours: 24/7
We’re here to make your experience with Shanghai Hardware as smooth and reliable as possible.